Terms & Conditions

Terms of use
Through Splendia, our exclusive hotel reservation partner, you can now check availability and make a direct booking for each hotel where you see the "Book now with Splendia" button on each advert. All bookings made through Splendia are subject to Splendia terms and conditions.

1. Information About Us
The Site is operated Perfectly Chilled Travel Directory LLP, trading as perfectlychilledhotels.com. We are registered in England under company number OC344886 and have our registered office 10 Lansdowne Crescent, Malvern, Worcestershire WR14 2AW



2. Declaration
By ticking the declaration box on the reservation form it is understood that you have read and understood the booking conditions and accept them on behalf of all the members of the party. I confirm I am a member of the party travelling and that I accept the prices quoted. I am over 21 years old.



3. Contract
We, Perfectly Chilled LLP, a UK registered company, trading as perfectlychilledhotels.com, will act as a web-based booking agent in the booking of your accommodation. For the avoidance of doubt we are not a travel agent or a tour operator. These terms and conditions set out the basis on which we arrange your Accommodation. Your contract will be with the Accommodation provider and their booking conditions will apply. Payment and cancellation policies are detailed in your booking information but you may be subject to additional terms and conditions from the hotel. We advise you to obtain these from the hotel and read them carefully. As agent we accept no responsibility for the provision of the Accommodation by the Principal with whom you have a contract. All arrangements featured or referred to are at all times prior to specific confirmation subject to availability and no warranties, promises or representations are given as to availability.



4. Booking and Payment
Your reservation will become confirmed once you have sent an on-line confirmation, provided your credit card details, paid any required deposits or provided a guarantee by way of credit card pre-authorisation and when the hotel acknowledges receipt of your deposit or guarantee and confirms your booking. Any other amounts due from you, other than any cancellation fees collected by us on behalf of any hotel, will be charged directly to you by the hotel concerned.

By accepting these terms and conditions you agree that the hotel, or us on the hotels behalf, can charge your credit card with applicable deposits or take a guarantee by way of credit card pre-authorisation and that any applicable cancellation charges can be charged to the credit card details provided. Please be aware that your booking may not be secured if you fail to pay the required amounts when they are due.

Where deposits are charged directly by our reservation partner Splendia, their own conversion rates will apply. Please be aware that if you are making payment from a non-sterling bank account you may be subject to additional charges from your bank.

In most cases we will charge an initial non-refundable deposit on behalf of the hotel. These deposits are charged in sterling. If the deposits are quoted in another currency, they will be charged at the equivalent sterling amount using the current daily market conversion rate. Conversion rates used by us are believed to be accurate, but we do not warrant or guarantee such accuracy, and actual rates may vary.




5. Prices
Prices from displayed on hotel rates pages, and special offers displayed throughout the website, are intended as a best possible guide, but do not constitute a firm offer or a guarantee of rates for any particular stay. Likewise any rates shown during the initial enquiry process are intended as a best possible guide, but do not constitute a firm offer or a guarantee of rates.

Whilst we make every effort to ensure that any taxes listed are correct, we accept no responsibility if taxes shown (whether included in quoted prices or excluded from quoted prices) are incorrect, or if they change between the point of enquiry and the point of booking confirmation, or between confirming a booking and the date of the holiday, or at any other time.



6. Your Booking
All bookings for Accommodation are subject to the booking conditions of the hotel. You are responsible for reading the hotels own booking conditions.

We do not accept responsibility for your direct dealings with the hotel or the provision of their services once the introduction has been made. We do not accept responsibility for any information about the Accommodation that we pass onto you in good faith.

Whilst we make every effort to ensure the accuracy of the information published on perfectlychilledhotels.com, we cannot be held responsible for any errors, omissions or changes that may have occurred. All recommendations, opinions expressed and prices regarding hotels displayed on perfectlychilledhotels.com are provided for guidance only.

Services and facilities can be withdrawn at short notice and we do not accept any liability for the descriptions given.

We do not accept liability for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this website including, for the avoidance of doubt and not by way of limitation, any use of any information or material contained in this website or any inability to access or use this website.

We are an agent of each of the hotels to the extent that we may charge a non-refundable deposit or recover cancellation charges on behalf of a hotel, in accordance with the hotels terms and conditions. Otherwise, we are an independent contractor and nothing on this website shall be construed to imply that there is any relationship between us and any of the hotels whose accommodation are contained or referred to in this website.

In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the initial non-refundable deposit that you pay to us. All exclusions of liability apply only to the extent permitted by law.






7. Access To Our Site
Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice. From time to time, we may restrict access to some parts of our Site to users who have registered with us. You must treat all passwords as confidential and must not disclose them to any third party. We have the right to disable any user identification code or password at any time if in our opinion you have failed to comply with any of the provisions of these Terms of Use.



8. Data Protection
Your privacy is very important to us. Please read our Privacy Policy which sets out how we intend to use and share any personal data you may choose to share with us via the Site.



9. Non Reliance of Information
The information contained on this Site may contain inaccuracies and typographical and other errors. The information on these pages may be updated from time to time and may at times be out of date. We have the right to change the prices of the accommodation arrangements featured or mentioned on this Site at any time without prior notice. If any price is obviously incorrect, neither we nor the Principals will be bound by it.

We accept no responsibility for keeping the information on these pages up to date or liability for failure to do so. You must ensure you check all details of the chosen holiday or travel arrangements (including the price) at the time of booking. Neither we nor any of our third-party providers of information guarantee the accuracy, completeness, or usefulness of any such information, nor its merchantability or fitness for any particular purpose.



10. Privacy
The booking information that you provide to us will be passed on only to the relevant Hotel. The information may therefore be provided to public authorities such as customs or immigration authorities if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies for the purposes of processing your booking. If we cannot pass this information on as above, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. For further information please see our full Privacy Policy.





Conditions of access
Access to the Site is free, but personal details are required to advertise, subscribe to our newsletters and or to use any of our other email communication services. Your personal details are also required if you choose to use our integrated ‘make a booking enquiry’ facility to contact our hotel advertisers. By submitting your personal details, you agree to comply with both Perfectly Chilled’s Terms & Conditions and Privacy Policy accordingly, which shall prevail over any other terms or conditions contained or referred to in any other document and all such other terms and conditions are expressly excluded.

You also agree to respect the terms of the Perfectly Chilled Privacy Policy, and in no circumstances to alter the content of the Site.

Perfectly Chilled reserves the right to exclude, at its sole discretion, temporarily or indefinitely, any user for any reason, including breach of any of these Terms of Use or non-compliance with any UK or EU laws or regulations.

Use of the website
A condition of your continued use of this Site is that you agree not to use this Site for any purpose that is unlawful or prohibited by these terms and conditions or by other applicable laws and regulations. Your continued use of the Site also signifies that you indemnify Perfectly Chilled from any loss, damage or costs in connection with any breach of these conditions or any other legal obligation by you and your use of, or conduct on the Site.

1. Acceptance of terms & conditions
PerfectlyChilled.com is provided free of charge to you by Perfectly Chilled Travel Directory LLP ("Perfectly Chilled") under these terms & conditions (Terms & Conditions). These Terms & Conditions govern your use of PerfectlyChilled.com (whether you are a hotel member, newsletter subscriber or a visitor to the Site) and govern all services provided to you by Perfectly Chilled in connection with PerfectlyChilled.com. The contact details for Perfectly Chilled can be found within the Contact Us section of the Site.

PerfectlyChilled.com is intended for use by you in the [United Kingdom only]. We make no warranty or representation that PerfectlyChilled.com (or any element of it) is appropriate or available for use in locations outside the United Kingdom. Accessing PerfectlyChilled.com from territories where your access to it is prohibited or where such service (or any part thereof) is considered illegal or unlawful is not permitted under these Terms & Conditions. If you choose to access PefectlyChilled.com from locations outside the United Kingdom, you do so on your own initiative and you are responsible for compliance with all applicable local laws.



2. Booking Conditions
Bookings are made with our online booking partners Splendia, and not with Perfectly Chilled. Splendia acts as the sole online booking agent for Perfectly Chilled. Full booking terms and conditions are supplied by Splendia, and can be viewed on our booking pages. You will need to confirm your acceptance of these terms and conditions when booking. Where payment or a deposit is due in advance to a hotel or to Splendia, this will be advised and itemised at the time of booking. Splendia will contact you directly to confirm booking.

The "Request Availability" button shows instead of "Book Now" if your chosen hotel does not offer live online booking through Perfectly Chilled. You will be able to enter your details on an enquiry form that goes directly to our travel team. They will then respond to you by phone or email as soon as possible. This is normally within 24 hours. Hotels moreover reserve the right to amend or reject bookings, or to change their booking conditions. To avoid disappointment, offers should be accepted as soon as possible if you wish to make a firm booking.



3. Amendments
We reserve the right to amend these Terms & Conditions from time to time without notice to you. Please check the Terms & Conditions periodically to see whether a change has been made to them. We may (at our discretion) provide you notice of such changes to any email address you have provided to Perfectly Chilled. If you do not agree with any change in these Terms & Conditions, please discontinue further use of PerfectlyChilled.com. Your continued use of PerfectlyChilled.com will signify your acceptance of any change in the Terms & Conditions set out here.

From time to time Perfectly Chilled may supplement these Terms & Conditions with additional terms applying to specific content or events, such as competitions ("Additional Terms"). Any Additional Terms will be clearly placed on PerfectlyChilled.com to be viewed in connection with the specific content or events. All Additional Terms will form part of these Terms & Conditions.

Perfectly Chilled may modify or discontinue PerfectlyChilled.com with or without notice to you and without liability to you or any third party.



4. Registration and subscriptions
Perfectly Chilled offers free directory listings to select third party travel resource providers within the Travel Links area of the Site. Listings are selected for inclusion by Perfectly Chilled. Third party travel resource providers cannot pay to be included in the Travel Links area of the Site.


You are not required to register with Perfectly Chilled to subscribe to our newsletter or to use any of our email communication services but you will be required to provide some personal details to us in order to use these services.

When you register or subscribe to Perfectly Chilled you are stating that you are over 18 years of age or are a minor over 13 years of age with parental consent to use the service you are registering for. PLEASE NOTE that all minors are recommended to discuss these Terms & Conditions with their parents or legal guardian before they complete any registration process or provide us with any information about themselves. We do not allow persons who we know to be 13 years of age or younger to register/subscribe to PerfectlyChilled.com.

You agree that any information you provide to us about yourself upon registration/subscription or at any other time will be true, accurate and complete and that you will ensure that this information is kept accurate and up to date at all times. Perfectly Chilled reserves the right to terminate your membership/subscription and access to any specific content if Perfectly Chilled learns that you have provided Perfectly Chilled with false or misleading registration information.



5. Intellectual property
The Perfectly Chilled Hotels Site is owned and operated by Perfectly Chilled Travel Directory LLP, a UK registered company. Its contents and all Rights therein are owned by Perfectly Chilled (and/or its licensors). "Rights" means copyright, database rights, trade marks, design rights and other intellectual and proprietary rights of whatever nature, anywhere in the world. You acknowledge that (i) Perfectly Chilled is protected by Rights; (ii) these Rights are valid and protected in all media and technologies existing now or later developed; and (iii) except as explicitly provided otherwise, these Terms & Conditions and applicable copyright, trademark and other laws govern your use of such Rights.

You may view, print, download or temporarily store extracts from Perfectly Chilled for your personal, non-commercial reference without alteration, addition or deletion. You may not otherwise copy, reproduce, retransmit, distribute, publish, commercially exploit or otherwise transfer any PerfectlyChilled.com material or content. You acknowledge that you will not acquire any Rights by downloading or otherwise using any PerfectlyChilled.com content or materials.

By submitting content and or images, you grant Perfectly Chilled and its affiliates a royalty-free, perpetual, irrevocable, non-exclusive right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, communicate to the public, perform and display the content (in whole or in part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed, for the full term of any Rights that may exist in such content. You also permit any site visitor to access, display, view, store and reproduce such content for personal use.

By submitting content and images, you also warrant that you are entitled and have all necessary rights to grant the licences stated above. Subject to the foregoing, the owner of such content placed on Perfectly Chilled retains any and all Rights that may exist in such content.



6. Third party websites, goods and services
Perfectly Chilled provides links to third party websites that are not affiliated with Perfectly Chilled. We make no representations as to the quality, suitability, functionality or legality of any sites to which we may provide links or any goods or services available from such sites.

Through Splendia, our exclusive hotel reservation partner, you can now check availability and make a direct booking for each hotel where you see the "Book now with Splendia" button on each advert. All bookings made through Splendia are subject to Splendia terms and conditions.

All matters concerning any goods and services that you purchase from a third party site, including without limitation all contract terms are solely between you and the owner of that site and Perfectly Chilled will not be liable for any costs or damages to you or any third party arising directly or indirectly out of any third party website. You hereby waive any claim you might have against Perfectly Chilled with respect to any such sites.

Subject to the terms of our Privacy Policy, third parties may, from time to time, send email messages to you containing advertisements, promotions, etc. Perfectly Chilled makes no representation or warranty with respect to the content of any email messages sent by third parties or any goods or services which may be obtained from such third parties as a consequence of these emails, and you agree that Perfectly Chilled shall have no liability with respect thereto.



7. Disclaimer of warranties
PerfectlyChilled.com is provided on an "as is" and "as available" basis. Perfectly Chilled expressly disclaims all warranties or representations of any kind, express or implied, to the fullest extent permitted by law.

You understand and agree that Perfectly Chilled does not guarantee the accuracy or completeness of any information in or provided in connection with PerfectlyChilled.com. Perfectly Chilled is not responsible for any errors or omissions or for the results obtained from the use of such information. Whilst PerfectlyChilled.com is provided for the general information of the general public, all information is provided on the basis that neither Perfectly Chilled, its employees or consultants or its members, while such members are participating in PerfectlyChilled.com, are engaged in rendering legal, medical, counselling or other professional services or advice. Perfectly Chilled advises you to seek appropriate professional advice or care for any situation or problem which you may have.

Perfectly Chilled shall not be responsible for any loss or damage caused directly or indirectly, by the information or ideas contained, suggested or referenced on PerfectlyChilled.com. Your participation in PerfectlyChilled.com is solely at your own risk. No advice or information, whether oral or written, obtained by you from Perfectly Chilled or through PerfectlyChilled.com shall create any warranty not expressly made in these Terms & Conditions or imposed by law.

Perfectly Chilled makes no warranty that PerfectlyChilled.com will meet your requirements, or that the PerfectlyChilled.com network will be uninterrupted, timely, secure, or error free; nor does Perfectly Chilled make any warranty as to the results that may be obtained from the use of PerfectlyChilled.com.

You understand and agree that any material and/or data downloaded or otherwise obtained through the use of PerfectlyChilled.com is at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data.



8. Limitation of liability
Except as required by law, Perfectly Chilled shall not be liable for any indirect, incidental, special or consequential losses or damages or loss of profits, data, goodwill, revenue in each case regardless of whether such losses or damages arise in the normal course of events or whether Perfectly Chilled has been advised of the possibility of such damages.

Perfectly Chilled will not be liable for any such losses or damages whether arising in contract, tort (including negligence) or otherwise arising out of or in connection with this Site including without limitation the use or the inability to use PerfectlyChilled.com, or messages received, or transactions entered into through PerfectlyChilled.com, or resulting from unauthorised access to or alteration of your transmissions or data.

Nothing in these Terms & Conditions shall operate to exclude or restrict Perfectly Chilled’s liability for death or personal injury caused by negligence.

Through Splendia, our exclusive hotel reservation partner, you can now check availability and make a direct booking for each hotel where you see the "Book now with Splendia" button on each advert. All bookings made through Splendia are subject to Splendia terms and conditions and all matters arising from these terms and conditions.



9. Emails sent to Perfectly Chilled
Perfectly Chilled assumes no responsibility for the deletion of or failure to store e-mail messages. Whilst the security of your personal information is a priority to us, you should be aware that e-mails you send to us are not necessarily secure when they are transmitted to us.



10. Termination & remedies for breach of these terms by you
Perfectly Chilled will be entitled to restrict, suspend or terminate your membership/subscription or deny you access to PerfectlyChilled.com or take such other action as Perfectly Chilled deems appropriate if Perfectly Chilled determines, in its sole discretion, that you are in breach any of the Terms & Conditions or Perfectly Chilled considers in its sole discretion that your use of Perfectlychilled.com is inappropriate or otherwise unacceptable.

The restriction, suspension or termination of our service pursuant to this section will be without prejudice to any rights which Perfectly Chilled may have against you in respect of your breach of these Terms & Conditions.

Perfectly Chilled shall be entitled to disclose your user identity and details if required or requested by the courts or other law enforcement authorities and/or agencies or in such other circumstances as specified in our Privacy Policy.



11. Indemnification
You agree to indemnify and hold each of Perfectly Chilled’s, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of PerfectlyChilled.com, the violation of these Terms & Conditions by you, or the infringement by you, or any other user of your account, or of any intellectual property or other right of any other person or entity.



12. Applicable law
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and any dispute shall be subject to the exclusive jurisdiction of the English courts.

Through Splendia, our exclusive hotel reservation partner, you can now check availability and make a direct booking for each hotel where you see the "Book now with Splendia" button on each advert. All bookings made through Splendia are subject to Splendia terms and conditions. Only hotels with the " Book now with Splendia" button are subject to Splendia terms and conditions



13. Photographs & Hotel Description
All descriptions & location details of hotels are given in good faith. The photographs are intended to give an overall impression of the property & its environment. Please bear in mind that gardens may change over time. Perfectly Chilled cannot be held responsible for any content changes or aspects of the environment, which could have changed since the photographs were taken.

Perfectly Chilled cannot be held responsible or accountable for any inaccuracy in the hotel details page, all the information is provided in good faith by the hotels. We do recommend that all clients read details and terms of hotel clearly and ask questions of Perfectly Chilled should they require clarification of the facts.




14. Changes to the site and site unavailability
We may change, suspend or discontinue any aspect of the Site at any time, including the availability of any Site features, database, or content, where we have legal, commercial or technical reasons to do so. We may also impose limits on certain features or services or restrict your access to parts or all of the website for similar reasons.

There may also be times when the Site may become inaccessible as a result of technical difficulties experienced by us or on the Internet. We will, however, use reasonable skill and care to overcome these difficulties where they are within our control. Please note, however, that we cannot guarantee continuous access to the Site or any of its specific features.



15. Insurance
We strongly recommend that you cover your hotel vacation from unexpected surprises or events with Travel Insurance. That way you are covered in case of trip cancellation due to flight transportation difficulties, injuries or health problems. This may also apply for many unforeseen circumstances during your stay.

Perfectly Chilled cannot be held personally responsible for any loss or damage experienced during the holiday period.

Perfectly Chilled advise that guests who intend to hire a car for the duration of their holiday should read the terms and conditions of their car rental company contract and be aware of clauses re: road surfaces and off road driving.




16. Miscellaneous
In the event that any provision of the Terms & Conditions conflicts with the law under which the Terms & Conditions are to be construed or if any such provisions are held invalid by a court with jurisdiction over the parties to the Terms & Conditions, such provision will be deleted and the remainder of the terms of these Terms & Conditions will remain in full force and effect.

Any failure or delay by us to enforce strict performance by you of any of the Terms & Conditions or to exercise any right under the Terms & Conditions will not be construed as a waiver to any extent of our rights.

Perfectly Chilled may assign its rights and obligations under these Terms & Conditions and upon such assignment Perfectly Chilled shall be relieved of any further obligation under these Terms & Conditions.

These Terms & Conditions, any Additional Terms (as defined in section 2 above) and the Privacy Policy constitute the entire understanding between you and us as to your use of PerfectlyChilled.com and supersede all prior agreements and understandings between us and you. Nothing in these Terms & Condition shall operate to exclude or restrict your or our liability for fraudulent misrepresentation.



17. Copyright protection and trademark notice/intellectual property rights
Material and software on this Site is copyright protected. Other than using it for your own personal use the material may not otherwise be used or copied without the prior written approval of Perfectly Chilled or the person/body who listed that information on the Site. All content, including but not limited to trademarks and taglines identifying us or our affiliates, graphics, images, content, button icons, and service names are solely our property, that of third party affilliates /companies, or others. All content on this Site is protected by national and international copyright laws and treaties. Nothing on this Site should be construed as granting a licence or right to use any trademark displayed on this Site, without the written permission of the trademark owner.

Other than browsing and using the Site for its intended purpose, you may not in any way duplicate, distribute, modify, remove, delete, add to, publish, transmit, or in any way exploit any of the content of this Site, in part or in whole, except when expressly authorised in writing by us.

You may not use our logo for any purpose whatsoever, unless the intended use of the logo is to promote the services of this Site and is approved by us in writing.

We reserve the right to seek all remedies available at law, in equity or under international copyright laws for violations of these Legal Terms, including the right to block access from a particular internet address to the Site.



18. Cancellations
If for any reason you need to cancel your holiday or booking, please contact the advertiser direct. As Perfectly Chilled does not take part in the booking process, the cancellation has to be negotiated between you and the advertiser. Most advertisers will have booking contracts that specify what will happen in the case of a cancellation.

Any bookings made through Splendia, our online hotel reservation partner, will be subject to Splendia terms and conditions. The cancellation policy and all other aspects of the terms and conditions will be available following booking confirmation. You are strongly recommended to take out personal travel insurance at the time of booking, should you need to cancel for any reason.




19. Exclusion of liability
Perfectly Chilled make every effort to ensure that the information published on our website is accurate and current. However we cannot be held responsible for any errors, omissions or changes that may occur. We reserve the right to make changes to our website and these terms and conditions at any time.

Perfectly Chilled assume no responsibility for errors and omissions, nor liability for any loss, disappointment, damage or inconvenience or claim of any nature whatsoever (whether direct, indirect, consequential or other) resulting from the use of information contained in this website.

Views, opinions and recommendations given on this website are our own and are provided for guidance only.

Hotel information, room rates, facilities and availability are subject to change, and services and facilities can be withdrawn without notice.

Once your booking has been made, the contract is made between you and the hotel concerned and any claims or complaints against a hotel must be settled directly with the hotel concerned. If you have any reason for complaint or dissatisfaction during your stay it is important that you take this up with the hotel management to try and resolve this.

We act as an intermediary between you and the hotels, and have no direct control over the quality of services or the charges of individual hotels. We therefore are not responsible or liable in any way whatsoever in relation to any dispute arising between you and the hotels regarding their charges, quality of services, facilities or otherwise.




20. Booking Terms and Conditions






Privacy policy
At PerfectlyChilled.com (“Perfectly Chilled”) we take privacy seriously. This Privacy Policy describes our privacy practices and policy regarding the collection and use of information (including personally identifiable information) made available to us through the PerfectlyChilled.com Site (the Site”).

Site users are free to use the majority of the Site without providing any information to us. However, to the extent that you or other users do provide or make available any information to us, that information can generally be categorised as either anonymous or personally identifiable. Anonymous information is information that cannot be traced back to a specific individual. Personally identifiable information is information from which you or another individual can be identified. This information can include your name, email, postal address, postcode etc.

Agreeing to our privacy policy and terms and conditions
When you register as a member of Perfectly Chilled.com, sign up /subscribe to any of the services that we offer to members or other users on a subscription basis, for example our newslettter and/or email communications about news and events (“Services” ) you will be asked to agree to our Privacy Policy and Terms & Conditions ie to confirm that you agree to our use of any personally identifiable information that we may collect from you or be provided with by you in connection with your use of the Site.

By agreeing, you agree to our use of your information in accordance with the terms of this Privacy Policy. If you do not provide your consent, you will not be able to become a member and/or use the Services we offer. If you do subscribe to any of our Services you may also unsubscribe from the relevant distribution list(s) at any time. You may also withdraw your consent to our use of any other personally identifiable information provided to our use of your personally identifiable information, please see (Unsubscribing, Correction and Deletion of Personally Identifiable Information).

Collection of personally identifiable information
Perfectly Chilled collects the details provided by you when you register as a member of Perfectly Chilled or subscribe to any of our email communication Services together with any personally identifiable information we learn about you through your use of the Services. For example, we may collect additional personally identifiable information through your participation in any special promotions or competitions offered by us.

We will notify our members and subscribers when we make any material changes to our Privacy Policy that affect the use of personally identifiable information we collect. We will not make use of any personally identifiable information which Perfectly Chilled gathered from individual members/subscribers or users prior to any such change in our Privacy Policy without first obtaining the members/subscribers consent for any new uses.

Security
The security of your personally identifiable information is a priority to us. Your account password is encrypted, therefore it can never be seen by us, nor will we ever ask you for it. Unfortunately, no security system, or system of transmitting data over the internet, can be guaranteed to be 100 per cent secure. As a result, while we strive to protect your personally identifiable information, we cannot guarantee the security of our servers, the means by which information is transmitted between your computer and our servers, or any information provided by us to any third party through or in connection with the Perfectly Chilled Site. You provide all such information at your own risk.

1. Credit Cards
For Independent hotel reservations: In order to make a reservation through our website, you are required to provide your credit card details. These details are accessed by the respective Principal via a secured mode using 256 bit SSL encryption technology to confirm the booking. The payment is then either processed offline by the Principal or a deposit is charged by us on behalf of the Hotel. Details are at all times handled securely and only for the purposes of confirming reservations, applying refunds or, in the event of no shows or cancellations, applying cancellation charges in accordance with agreed payment and cancellation policies.



2. Best Available Rate
For a Request Availability Hotel, we guarantee that you will not get a better price for an identical product, booked at the same time, by contacting the Hotel directly. In the unlikely event that you do, please let us know by emailing us written evidence of the lower rate. We will make sure that the rates match at the time of booking(request availability hotels only)





Newsletter and email communication subscribers
If you wish to subscribe to our newsletter service, we will need to collect your email address in order to send our newsletters to you. We will not use your email address for any purpose except in connection with sending you the newsletters, maintaining our subscription and unsubscription lists, communicating with you in the event of a change in ownership of Perfectly Chilled or its business, or notifying you of changes to the Perfectly Chilled site, business practices, Terms & Conditions or Privacy Policy, unless (i) we are required to do so by applicable law or pursuant to a court or similar order; (ii) as deemed necessary, in Perfectly Chilled’s discretion, to protect the legal rights or the property of Perfectly Chilled, a member or third party, or to prevent personal injury; or (iii) you have provided your consent for us to do so.

How we use the personally identifiable information you provide
We use the personally identifiable information we collect to supply our Services to you. We may also use your contact details to communicate with you (including without limitation in the event of a change in ownership of Perfectly Chilled or its business, our business practices, or our Terms & Conditions or Privacy Policy). Except where you have asked us not to, we may contact you by email, post, text message or telephone. We may also use you personally identifiable information to send you information, special offers, promotions, coupons and free samples whether on behalf of ourselves or on behalf of carefully selected third parties.

Other websites
Where we provide links to third party websites (whether or not they are affiliated to Perfectly Chilled and even if Perfectly Chilled branding appears on these sites), such sites are not controlled by us and are not covered by this Privacy Policy. These links are provided for your convenience only. If you access these sites by using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their own privacy policies. Although where possible we endeavour to ensure that the site operators abide by our Privacy Policy, we cannot guarantee that they will and you are advised to check the privacy policy of such third parties before providing information to them.

Through Splendia, our exclusive hotel reservation partner, you can now check availability and make a direct booking for each hotel where you see the "Book now with Splendia" button on each advert. All bookings made through Splendia are subject to Splendia terms and conditions.

Third party personally identifiable information
You must not disclose personally identifiable information relating to any third party in other public forums or in conjunction with any Service unless you have their express consent to do so.

General
Your personally identifiable information will be held and used by us in accordance with this Privacy Policy and UK data protection legislation. You have the right to access the personally identifiable information that is held about you. To obtain a copy of the personally identifiable information Perfectly Chilled holds about you, please contact us via email with your name and address. By using the Perfectly Chilled Site, you confirm your agreement to the terms of this Privacy Policy and our Terms & Conditions, incorporated herein by this reference.

If you do not agree to this Privacy Policy, please do not use the Perfectly Chilled site and do not register for or use any of the Services we provide. Subject to the provisions above regarding material changes to this Privacy Policy, which we will notify you of, we may change this from time to time without notice including, without limitation, on the introduction of new services to our users which affect our privacy practices). Any such change will take effect once the revised Privacy Policy is available on PerfectlyChilled.com. You will be bound by any such changes to the Privacy Policy. Therefore, we ask that you bookmark and periodically review this page to ensure your continuing familiarity with the most current version of our Privacy Policy. Your continued use of the Perfectly Chilled Site following such changes to this Privacy Policy means you accept those changes.

Through Splendia, our exclusive hotel reservation partner, you can now check availability and make a direct booking for each hotel where you see the "Book now with Splendia" button on each advert. All bookings made through Splendia are subject to Splendia terms and conditions.

1. Complaints
The contract for your accommodation is between you and the Hotel, any queries or concerns should be addressed directly to them. If you have a problem during your trip, this must be reported to Hotel immediately. If you fail to follow this procedure there will be less opportunity for the Hotel to investigate and rectify your complaint. The amount of compensation you may be entitled to from the Hotel may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, you should address your complaint to the Hotel.

Perfectly Chilled act as booking agents for all hotels in our portfolio. All properties are privately owned and therefore Perfectly Chilled has no claim or authority over said properties. Perfectly Chilled are under no obligation whatsoever to pay refunds, compensation or cover any costs which the rental client may incur as a result of dissatisfaction with the property.




2. Contact Details
Perfectly Chilled Travel Directory LLP, trading as perfectlychilledhotels.com, with company registration number OC344886

E: hotels@perfectlychilled.com T: +44 (0) 1886 884620

Registered office: 10 Lansdowne Crescent, Malvern, Worcestershire WR14 2AW, United Kingdom








Unsubscribing, correction and deletion of personally identifiable information
If you would like to have your personally identifiable information on our database amended or deleted, please contact us at support@perfectlychilled.com and we will use commercially reasonable efforts to comply with your request in accordance with the provisions of the Privacy Policy. We may need to contact you to verify who you are in order to be sure that we are deleting or changing the appropriate information. To unsubscribe to Newsletters, click on the unsubscribe link provided within the email.

Cookies and site statistics
PerfectlyChilled is a UK registered company. Perfectly Chilled treats the personal information of website users with the utmost respect and confidentiality and takes reasonable steps to ensure that your personal information is stored securely and accurately. If you have any queries or comments about the policy or our use of your personal information, please get in touch with us by emailing us at: support@perfectlychilled.com.

In general, we use the information we collect about you to help improve the features and services we offer and support our own marketing and promotion efforts.

When you visit the Site, register or use the services on this Site, you may be asked to provide certain information about yourself, including your name and your contact details. We may also collect information about your use of this Site as well as information about you from the emails or letters sent to you. We may also collect information about the type of property, hotel, type of accommodation and travel, retail and lifestyle-related services you are looking for. The information you provide will enable us to provide you with access to all parts of this Site and to supply the services and features that you have requested. We may aggregate the information to identify patterns which we can use in our marketing and to help us develop, administer, support and improve our services and features in the future.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to this Site or our services. In turn, by agreeing to our Terms & Conditions and Privacy Policy, we may also use the information you have provided to email you with details about any other products or services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please email us at support@perfectlychilled.com.

We may provide any of the information we collect to carefully screened third parties to contact you regarding products or services that we think may be of interest to you. If you change your mind about being contacted by these third parties in the future, please email us at support@perfectlychilled.com.

Registered property owners/agent advertisers can update their information, change their password and their ‘personal details’ once logged in.

Hotel advertisers and non-registered, travel, retail and lifestyle advertisers can request we provide them with a copy of the personally identifiable information we hold via support@perfectlychilled.com. You may ask us to make any necessary changes to ensure that such information is accurate and kept up-to-date. We may charge a small administration fee to cover the data search, preparation and delivery.

Like many websites, we use "cookies" to enable us to personalise your visits to this Site, simplify the signing-in procedure and to track the usage of this Site. Cookies are small pieces of information that are stored in the hard drive of your computer by your browser. Your browser will have the option to prevent websites using cookies (your browser's help screen or manual will tell you how to do this), but please note that this may reduce the functionality of this website and other websites.

Like all websites, our servers automatically record 'log files' containing information about the volume and characteristics of our Site traffic e.g. IP address, numbers of pages viewed, length of time spent on this Site. We use log files to build pictures of how our Site is used that help us to monitor and improve the service. We cannot personally identify you from your log files.

We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access. All of the information we collect or record is restricted to our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. We will explicitly ask you when we need information to identify you. We may require you to co-operate with our security checks before we disclose information to you. We will never ask you for your password. Your information will not be transferred outside of the European Economic Area. We will retain your information for a reasonable period or for as long as is required by law.

We reserve the right to disclose your information to any new owner should we enter into a sale/merger with another business entity. We will not otherwise disclose, sell or distribute your information to any third party without your prior permission unless we are required to do so by law. We may change our Privacy Policy from time to time as we add new services or in response to changes in the law or our commercial arrangements. Any changes to our policy will be posted on this page.

How we use your information and those we share it with
We reserve the right to use and share information concerning our advertisers, including your Internet Protocol (IP) address, with law enforcement authorities and/or other companies in the same industry as Perfectly Chilled for the purpose of fraud prevention.

Queries relating to our Terms & Conditions and Privacy Policy
If you have any queries about our Terms & Conditions or our Privacy Policy, please email us at enquiries@perfectlychilled.com